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Frequently asked questions

Got a question about your rights?

Check out frequently asked questions below for further help and support.

How is Homelessness defined in NZ?

In New Zealand, homelessness is described as a living situation where people with no other options to acquire safe and secure housing are: without shelter, in temporary accommodation, sharing accommodation with a household, or living in uninhabitable housing.

There are many reasons why people become homeless and the issue is very complex. Some homeless people are living with mental illness and/or addictions, while others are not. However, homelessness is frequently a result of being socially, emotionally and physically isolated from networks that many of us take for granted.

Homelessness takes many forms, but the most visible are rough sleepers – those sleeping on footpaths, in empty buildings, doorways and car parks.

Where can I find a social worker?

Lifewise and Auckland City Mission offer a range of support services including social work, support, social interaction and skills development, along with meeting physical needs and addressing long-term issues such as housing, physical and mental health concerns and financial issues.